GENERAL TERMS AND CONDITIONS OF SALE 

Part 1: GENERAL FRAMEWORK

Article 1: Purpose and Scope

Last updated on: 06/02/2026.

The present General Terms and Conditions of Sale (hereinafter referred to as "GTC") govern the contractual relationships and apply to all services offered under the commercial name CSWP.

CSWP is a trade name operated by the company: EVLer Group SRL

• Registered office: Rue Rodenbach 42, Box 2, 1190 Forest, Belgium.

• Company number (BCE/VAT): BE 1031.707.440.

• Establishment Unit No.: 2.383.488.453.

• Administrative email: administration@cswp.be.

EVLer Group operates under various trade names, linked to Establishment Unit No. 2.383.488.453:

1.1 Scope of Services: CSWP offers Marketing, graphic design, personalized items, website creation, IT programming and implementation services and business management consulting services.

1.2 Contractual Hierarchy: These General Terms and Conditions constitute the general framework applicable to all activities of EVLer Group SRL. The specific conditions applicable to the CSWP division (detailed in Article 7) supplement these terms. In the event of any conflict on technical or operational points related to cleaning, the specific conditions of Article 7 shall prevail over the general provisions.

Article 2: Formation of the Contract

The contract is considered concluded upon signature (manually or electronically via the Odoo platform) of the quote by the Client. Unless otherwise stated, our quotes are valid for 15 calendar days. Any modification requested by the Client after signature will be subject to an amendment or a new quote.

Intellectual Property of Provided Content: The Client guarantees that it possesses all rights (copyright, image rights, trademarks) to the photos, texts, or logos it provides for the execution of the work. EVLer Group disclaims all liability in the event of legal action by a third party for the use of content provided by the Client.

Article 3: Subcontracting and Exclusivity

CSWP reserves the right to use subcontractors to perform all or part of the services. CSWP remains the Client's sole point of contact. 

3.1 Non-solicitation: The Client shall refrain from hiring, soliciting or employing under any status whatsoever (employee, independent contractor, direct service provider, etc.), any collaborator, agent or subcontractor of CSWP who participated in the performance of the services, without the prior written consent of CSWP.

3.2 Duration and Sanction: This prohibition applies for the entire duration of the contract and for a period of 12 months following its termination. In the event of a breach, the Client shall automatically be liable for a fixed penalty of €15,000 per person concerned or, if this amount is higher, an amount corresponding to 6 months of average services, without prejudice to CSWP's right to prove greater damages.

Article 4: Payment Terms and Late Payments

• Payment terms: Unless otherwise agreed in writing, our invoices are payable within 15 days.

  
  

• B2B (Professionals): Any delay will automatically incur a late payment interest of 10% per annum and a fixed compensation of 10% (min. €75).

  
  

• B2C (Individuals): In accordance with the law of September 1, 2023, in the event of late payment, a first free reminder is sent. A 14-day grace period then begins. If payment is not received after this period, legal interest and fixed penalties capped by law will be applied.

Right of Suspension: In the event of non-payment of an invoice by its due date, CSWP reserves the right to immediately suspend, without prior notice, all ongoing services (whether cleaning, social media management, or website access) until full payment of all outstanding amounts, including principal, interest, and fees. This suspension will be at the Client's sole expense and will not give rise to any compensation.

Article 5 : Force Majeure

EVLer Group cannot be held liable for delays or non-performance due to force majeure (strikes, staff illness, pandemics, severe weather, third-party network outages, or any unforeseen circumstance). In such cases, obligations are suspended and work will be rescheduled according to future availability, without compensation.

Article 6: Termination for cause (Abusive behavior)

CSWP reserves the right to terminate the contract immediately, automatically and without compensation, in the event of:

• Abusive behavior: Abusive remarks, harassment or threatening behavior by the Client towards CSWP staff or subcontractors.

• Serious breach: Repeated failure to comply with access conditions, persistent failure to pay, or violation of confidentiality clauses. 

  Consequences: In these cases, the service ceases immediately. All amounts for services already rendered or committed to remain fully payable.

Part 2: SPECIFIC CONDITIONS PER DIVISION

Article 7: Specifics of the CSWP Division

General Provisions: The following provisions apply exclusively to marketing, graphic design, personalized items, IT services, and consulting services provided under the CSWP trade name. It is noted that CSWP is a trade name of EVLer Group SRL; therefore, all commitments made under this trade name are legally binding on EVLer Group SRL.

•  7.1 Web Creation and Programming: The Client has 7 calendar days after the website goes live or is delivered to report any technical errors. After this period, the work is considered accepted without reservation. 
  Technical errors are defined as bugs preventing the normal use intended in the quote. Requests for aesthetic or functional additions not included in the quote will be billed separately.
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• 7.2 Hosting and Domains: Unless otherwise stated, the Client is responsible for their hosting contract and domain name renewals. CSWP is not responsible for third-party service interruptions.
  Unless a specific maintenance contract is in place, the Client or their hosting provider is responsible for backups and server security.
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• 7.3 Personalized Items: Full payment is required upon order confirmation. No right of withdrawal is possible once production has begun on clearly personalized products. 
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• 7.4 Revision Process: Two revision/feedback sessions are included per project, unless otherwise specified in the quote.
  A revision session consists of a consolidated list of feedback submitted by the Client. Any requests made after the second session has concluded will be billed.
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• 7.5 Third Party Deadlines: Validation deadlines imposed by third-party providers (Meta, Google, Apple) are not included in CSWP completion deadlines.
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• 7.6 Ownership: All goods, graphic designs, computer code, or products remain the exclusive property of EVLer Group until full payment of the invoice. No right of use, reproduction, or online publication may be exercised before such payment.
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• 7.7 Digital Security (CSWP): For the technical access provided, CSWP strongly recommends that the Client change all passwords immediately upon completion of the service. EVLer Group accepts no liability for any hacking or unauthorized access occurring after delivery.
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• 7.8 Client Collaboration: The Client agrees to provide all necessary elements (texts, images, access) within the agreed deadlines. Any delay by the Client automatically suspends CSWP's delivery deadlines. If the project is blocked for more than 30 days due to a lack of feedback from the Client, CSWP reserves the right to invoice for the portion already completed.
  After 60 days of Client inactivity, CSWP reserves the right to terminate the contract, with any deposits paid being retained as compensation.
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• 7.9 Results and Performance: CSWP is bound by an obligation of means, not of results, with regard to search engine optimization (SEO), online advertising (Ads), and social media engagement. CSWP cannot be held responsible for a decrease in visibility due to algorithm changes on third-party platforms (Google, Meta, etc.).
  EVLer Group is not responsible for account suspensions, ad refusals, or bans imposed by advertising networks (Google Ads, Facebook, etc.) for reasons beyond its control.
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• 7.10 Technical Maintenance: After the 7-day validation period (Art. 8.1), any technical intervention, security update, or bug fix will be subject to a new quote or a separate maintenance contract. CSWP cannot be held liable for malfunctions caused by improper handling by the Client or the installation of third-party plugins after delivery.
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• 7.11 Technical Tolerances: For personalized items, slight variations in color shades or logo placement are acceptable to the Client and cannot justify rejection of the merchandise, given the technical constraints of printing.
  Print quality depends on the quality of the files provided by the Client. CSWP is not responsible for poor results due to low-resolution or unsuitable files provided by the Client.
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• 7.12 Third-Party Licenses and Software: The costs related to software licenses, premium plugins or third-party subscriptions required for the project are the sole responsibility of the Client, unless otherwise stated.
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• 7.13 Duration and Termination (Projects and Subscriptions)

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  • 7.13.1 Fixed price projects (Web, Design): A project is considered completed after delivery and expiry of the 7-day period (Art 7.1).

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    • Cancellation by the Client: If the Client cancels the project before its completion, any deposits paid will remain the property of CSWP. Furthermore, work already completed at the time of cancellation will be invoiced on a pro rata basis.

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    • Termination for cause (Art. 6): If CSWP terminates the project immediately for abusive behavior, the entire quote becomes immediately payable as compensation for termination, without prejudice to the suspension of access or the taking offline of services.

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  • 7.13.2 Recurring Services (Maintenance, SEO, Social Media Management):

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    • Notice period: Unless otherwise stated, these contracts are concluded for an indefinite period with a notice period of 1 month (by email with acknowledgement of receipt or registered mail).
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• Priority of Article 6 (Termination for Cause): In the event of termination of the contract by CSWP for any of the grounds of abuse or serious breach listed in Article 6 (including, but not limited to, abusive behavior, harassment, or non-payment), the provisions for immediate termination by operation of law shall apply. In this situation, the Client shall remain fully liable for the compensation in lieu of notice mentioned above, as a penalty clause, without prejudice to any additional damages.
  
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Part 3: FINAL PROVISIONS

Article 8: Sale and Shipping of Goods

8.1 Shipping and Delivery Costs: Product prices are shown excluding delivery charges. Shipping costs are calculated at the time of order based on weight, volume, and destination. EVLer Group reserves the right to reassess shipping costs if the address provided by the Customer presents undisclosed access difficulties.

8.2 Delivery Times: Delivery times are provided for informational purposes only. A delay cannot give rise to cancellation of the order, refusal of the goods or damages, except in the case of unreasonable delay and after a formal notice to perform has been issued and remains unheeded.

8.3 Transfer of Risk and Ownership:

• Transfert de Transfer of ownership: The products remain the property of EVLer Group until full payment of the invoice (principal and accessories).

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• Transfer of risk: As soon as the goods leave the premises of EVLer Group or its suppliers, the risks of loss, theft, or damage are transferred to the Customer. The goods travel at the Customer's risk.

8.4 Reception and Complaints:

• The Customer is required to check the condition of the packaging and the contents of the parcel upon receipt.

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• In case of apparent damage or open package, the Customer must imperatively make specific reservations on the carrier's note (ex: "Package crushed", "Missing 2 units").

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• Any claim concerning a lack of conformity or an apparent defect must be notified to us in writing within 48 working hours of receipt, accompanied by photos of the package and the goods.

8.5 Right of Withdrawal (B2C only):

• In accordance with the Code of Economic Law, the individual consumer has 14 days to change their mind, except for clearly personalized products (Art. 7.3) or sealed cleaning products that have been opened (hygiene/health protection).

  
  

• Return shipping costs are the sole responsibility of the customer.

8.6 Product Warranty:

• Professionals (B2B): The warranty is limited to that granted by the product manufacturer.

• Consumers (B2C): The statutory 2-year warranty of conformity applies to non-perishable goods. The warranty does not cover defects resulting from misuse, negligence, or improper storage by the customer.

Article 9: Use of Works (Image Rights)

Unless the Client objects in writing at the time of ordering, CSWP is authorized to use the deliverables (cleaning photos/videos, logos, websites, personalized items) for promotional purposes on its social media and portfolios. CSWP is committed to respecting the confidentiality of sensitive data in accordance with the GDPR.

Article 10: Confidentiality

The parties mutually agree to treat as strictly confidential all information, working methods, rates, or documents exchanged during the collaboration. This obligation remains in effect after the termination of the contract.

Article 11: Data Protection (GDPR)

CSWP processes the Client's personal data (name, address, email) in accordance with the General Data Protection Regulation (GDPR). This data is used exclusively for customer management, invoicing, and the provision of services. 

CSWP acts as the data controller. The data collected is processed for the following purposes and periods:

In accordance with the GDPR, the Client has the following rights:

1. Right of access and rectification: Consult and modify your data.

2. Right to erasure: Request the deletion of your data (except for legal obligations to retain it).

3. Right to object: To object to the use of data for marketing purposes.

4. Right to data portability: To receive one's data in a structured format.

These rights can be exercised by simply sending a written request accompanied by proof of identity to the following address: administration@cswp.be.

Article 12: Disputes and Applicable Law

Belgian law is the only applicable law. In the event of a dispute, and after attempting to resolve it amicably, only the courts of the district where EVLer Group's registered office is located (Brussels) shall have jurisdiction.